Peace of Mind Guarantees

B&B is dedicated to upholding the highest level of service and installation in the heating and air conditioning industry. Our Peace-of-Mind Guarantees are extended to you as a demonstration of our commitment to 100% customer satisfaction.

Local Same Day Service

We, at B&B, are available to service your furnace and/or air conditioner 365 days a year, day and night. Since we are a service company, we have a staff of highly trained service professionals on call 24-hours a day. What that means to you is that we will come to your home and make any necessary repairs 24-hours a day. Even if it’s Christmas, “we are there for you”. (Additional charges apply for after-hour and holiday calls.)

Better Than We Found It Guarantee

One of homeowner’s greatest fears is that a contractor who works in their home will make a mess or destroy it. We, at B&B, want to ease your fears by providing the highest quality in service and installation. We guarantee that we will leave your home BETTER than we found it or we will pay a cleaning service to come to your home and clean it. We are that confident. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed in your home).

Installation Workmanship Guarantee

Our installation technicians are the best in skill, attitude, and workmanship, have undergone extensive pre-employment criminal background checks and participate in random drug testing. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished, and take personal responsibility for your complete satisfaction. They will not smoke or swear in your home. They are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Planned Service to include an additional visit at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)

Priority Service Guarantee

We are a service company, not a sales company. We prioritize our service; we provide service to our Planned Service customers first. “Yes!” you heard that correctly. Our Planned Service customers always get “front of the line” privileges. It means that when you need us, you’ve got us. As a member of our Planned Service, we feel that you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.